After more than five decades of Macdonald family ownership, the keys to Kinloch Lodge have passed to the Wickman family, fellow Skye hoteliers for more than thirty years.
Two families, both rooted in this special island, both understanding exactly what Kinloch means to the people who love it. The warmth stays. The welcome stays. Everything that makes Kinloch, Kinloch, stays exactly as it is.
To help put your mind at ease, we've answered some of the questions we thought you might have below:
Is the hotel changing its name?
- At present, Kinloch Lodge will continue to operate as Kinloch Lodge. Our focus is on preserving everything guests love about the hotel while building on its wonderful heritage.
Will the website or booking system change, and will old links still work?
- Over time, some of our systems may be updated to improve the guest experience. If any changes are made, we'll ensure existing links and booking channels continue to direct guests appropriately wherever possible, and we'll provide clear guidance should any action be required.
Will my existing booking still be honoured?
- Absolutely. All existing reservations will be honoured exactly as booked, and we look forward to welcoming you to Kinloch Lodge.
Do I need to rebook or reconfirm my stay?
- No. Your booking remains in place and no action is required on your part. If we need any additional information before your arrival, our team will be in touch.
Has anything changed about my rate, room type, or package?
- No. Existing bookings will remain unchanged, including your agreed rate, room type and any package or inclusions confirmed at the time of booking.
Will I still receive my booking confirmation and pre-arrival emails from the same email address?
- Yes. There is no change to how we communicate with guests. Your booking confirmations, pre-arrival information and other reservation-related emails will continue to come from the same email address you know and trust.
Are gift vouchers purchased before the change of ownership still valid?
- Yes. We will honour all valid gift vouchers purchased prior to the change of ownership.
Will voucher expiry dates be affected?
- No. Existing voucher expiry dates will remain unchanged unless otherwise agreed directly with the hotel.
Can I still redeem a voucher for the same experience or package it was purchased for?
- Yes. Wherever possible, vouchers can be redeemed for the experience, stay or dining package originally purchased. If any item is no longer available, our team will work with you to provide a suitable alternative.
Who do I contact if I have a voucher and would like to book?
- Our reservations team will be delighted to assist. Please contact us directly and have your voucher details to hand so we can help arrange your stay or dining experience.
Is the team I know still in place?
- We know that many guests return because of the warm welcome and exceptional service provided by our team. We are delighted that many familiar faces remain part of Kinloch Lodge and look forward to continuing the personal hospitality for which the hotel is so well known. Isabella MacDonald will also be supporting the transition to the new owners, and guests may still see her from time to time, helping to ensure continuity and preserving the character and heritage that make Kinloch Lodge such a special place.
Who do I contact with questions during the transition
- If you have any questions at all, please contact our reservations team. We are here to help and will be happy to assist with any enquiries regarding your booking or visit.
Are the phone number and email address the same?
- Our existing contact details remain the best way to reach us. Should any contact information change in the future, we'll ensure updated details are clearly communicated across all channels.
Are any refurbishments or closures planned that might affect a booking?
- There are currently no planned changes that will affect existing reservations. Should any future improvements be scheduled, we will always endeavour to minimise disruption and will contact affected guests directly if necessary.
Will there be any changes to the guest experience?
- Our commitment is to maintain the warmth, character and exceptional hospitality that Kinloch Lodge is known for. Over time, guests may see thoughtful enhancements designed to further improve their experience, while preserving the unique spirit of the hotel.
