Kinloch Lodge Ltd SC165223 is the data controller responsible for your personal data.
Kinloch Lodge
Sleat, Isle of Skye
Scotland, IV43 8QY
Email: reservations@kinloch-lodge.co.uk
We may collect and process the following personal data:
• Contact details (name, email address, telephone number, postal address)
• Reservation and booking information (dates of stay, room type, preferences)
• Guest information (including number of guests and any special requirements)
• Communications with you (emails, messages, enquiries)
• Payment information (processed securely via our payment providers; we do not store full payment card details in a readable format)
We collect personal data directly from you, as well as through our booking systems and service providers when you make a reservation or interact with us.
We only collect personal data relating to children where it is necessary in connection with a reservation or stay. This information is provided by a parent or guardian and is used solely for the purpose of providing our services.
We use your personal data to:
• Manage and fulfil your reservation
• Provide accommodation, dining and related services
• Communicate with you regarding your booking
• Respond to enquiries and requests
• Maintain internal records and improve our services
• Comply with legal and regulatory obligations
• We may also send you marketing communications where permitted by law – you can opt out at any time
We process your personal data on the following legal bases:
• Contract – to provide services you have booked with us
• Legal obligation – to comply with applicable laws (e.g. tax, regulatory requirements)
• Legitimate interests – to operate and improve our business, provided these do not override your rights. Where we rely on legitimate interests, we ensure these are balanced against your rights and interests.
We may share your personal data with:
• Our property management and booking system providers (including Guestline)
• Payment processing providers (for secure transaction handling)
• Professional advisers (legal, accounting, insurance)
• Regulatory bodies, law enforcement, or authorities where required
We do not sell or share your personal data with third parties for marketing purposes.
In some cases, your personal data may be transferred to, or accessed from, countries outside of the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws, such as the use of approved contractual protections.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this notice and to comply with legal, accounting and regulatory requirements. In general, guest reservation records are retained for a period of up to 6 years from the date of your stay.
We take appropriate technical and organisational measures to protect your personal data, including secure systems, restricted access, and the use of encryption where appropriate. Payment card information is handled securely via our payment providers and is not stored in a readable format within our systems.
You have the right to:
• Withdraw consent (where applicable)
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request transfer of your data
These rights are subject to certain legal limitations.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you believe your data has been handled unlawfully: https://ico.org.uk
If you have any questions about this Privacy Notice or how we handle your personal data, please contact us at:
reservations@kinloch-lodge.co.uk
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
Our website may use cookies and similar technologies to enhance your browsing experience and to analyse how our website is used.
Cookies are small text files stored on your device when you visit a website. They help us understand how visitors interact with our site and enable us to improve functionality and performance.
You can control or disable cookies through your browser settings. Please note that restricting cookies may impact the functionality of certain areas of our website.
Last updated: March 2026
